Benjamin J. Casura

b.casura@hotmail.com | 651-280-8654 | 1800 Country View Dr. Burnsville, MN  55337

 

Profile

Energetic professional with a penchant for matching customers with optimal products and services to meet their specific needs while providing excellent customer service.  Consistently receives exemplary feedback from customers.  Naturally creative and plugged in to cutting edge social media strategy. 

 

Experience

G&K Services

Relief Route Sales Representative

Minneapolis, MN

2014-Present

·               Deliver industry-leading customer service on a variety of service routes while serving existing customer base.

·               Identify potential leads for addition business and cross-sell additional G&K services and solutions.

·               Demonstrate execeptional communication and business development skills to build strong relationships with existing customers and exceed customer expectations.

Pearson Vue

Associate Customer Service Representative

Bloomington, MN

2013-2014

·               Provided exceptional inbound customer service; quality score of 98%.

·               Effectively managed customer concerns and followed up to ensure needs were met.

American Cancer Society

Community Relations Assistant

Mendota Heights, MN

2011-2012

·               Recruited and managed volunteer coordinators.

·               Developed social media marketing strategies; developed and managed monthly newsletters and volunteer website.

·               Organized logistics for live, large-scale events including Relay for Life; managed vendor relationships including contract negotiation.

·               Assisted with new hire training and served as a mentor for new employees.

Minnesota Vikings

Minnesota Momentum Street Team Recruiter

Eden Prairie, MN

2010-2011

·               Managed promotional events in target communities and at home Vikings games to drive support for a new stadium; achieved 100% participant registration goals at each home game.

·               Provided sole project representation during Minnesota Viking media appearances; managed promotional materials and contests.

Compatible Technology International (CTI)

Communications and Branding

St. Paul, MN

2010-2011

·               Collaborated with both management and Board to develop and execute communications plan and strategy.

·               Reenvisioned and reengineered organizational branding.

Mavo Systems

Construction and Project Supervisor

White Bear Lake, MN

2006-2010

·               Lead Foreman responsible for a team of 15 employees.

·               Conducted safety meetings daily to ensure safe work practices including review of personal protective equipment, any new situational hazards, and general safety reminders. Maintained an injury-free work zone under all shifts supervised.

·               Provided daily work logs, safety meetings, job project sketches, nine point plans (fire evacuation plans), weekly time sheets and worker time cards for payroll management.

 

·               G&K Services: Continuously taken on new routes and pull them successfully providing the highest levels of customer service by quickly managing questions or concerns for a flawless transition.

·               Pearson VUE:  Nominated three times in 6 months for a RAVE award -- the knowledge of systems and clients that promote Pearson VUE’s standard of breath taking customer service.

·              Minnesota Vikings:  Communicated with local fans from all over the US about the importance of a new stadium, job creation, economic impact, and debated pros and cons with people against the build, very often changing their minds.

Marketing

·               CTI:  Discussed options for new naming for the company with Board members. Gathered information to show confusion with current name and branding through social media outlets and other types of online and offline surveys.

·               Minnesota Vikings: Created games/drawings, designed marketing materials utilizing Adobe (Photoshop, Illustration, and InDesign).

·              American Cancer Society:  Raised thousands of dollars, created a variety of different marketing materials, QR Codes, and advertising.

Leadership

·               Mavo Systems:  Lead Foreman on a $400,000 project. Delegated responsibilities, prioritized workload, reported updates in status and any anticipated issues to the Project Manager, and oversaw general operations.

·               G&K Services:  Taken lead in training current or potiential RSR’s or relief staff. Lead or assisted with weekly meeting discussions on processes and answered any questions or concerns for relief staff.

·               Pearson VUE:  Actively trained new employees on new systems or programs.  Received high results via survey from new or current reps on ability to explain those systems or programs clearly.

 

Minnesota State University, Mankato

BS, Speech Communication, Marketing Minor

 

Dakota County Technical College

Web and Graphic Design Certificate, Continuing Education

 

Software Proficiencies:  Microsoft, Google, Social Media (QR codes, HTML, and CSS), Adobe (Dreamweaver, Acrobat, Illustrator, Flash, Photoshop, InDesign)